Last updated: May 11, 2026
Billing questions? billing@loyalclip.app
This Refund & Payment Policy describes how LoyalClip Inc. handles subscription charges, cancellations, and refund requests. Our goal is to be fair and transparent — if something goes wrong on our end, we will make it right.
LoyalClip accepts the following payment methods for subscription billing:
All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. LoyalClip never sees or stores your full card number, CVV, or raw banking details.
New accounts receive a 15-day free trial with full access to all features. No payment method is required to start your trial. At the end of the trial period, your account automatically moves to the free tier (limited features) unless you choose to upgrade. We will not charge your card without your explicit action.
The Solo Plan is $14.99 per month(USD). When you upgrade, your subscription begins immediately and your first payment is charged at that point. Subsequent payments are charged on the same calendar date each month (the “renewal date”).
Your subscription automatically renews each month until you cancel. LoyalClip will send you a reminder email at least 3 days before each renewal charge. By subscribing, you authorise us to charge your payment method on file for each renewal until you cancel.
If we change our subscription price, we will provide at least 30 days’ prior written notice via email. Price changes take effect on your next renewal date after the notice period. If you do not wish to continue at the new price, you may cancel before the renewal date.
You may cancel your subscription at any time from your LoyalClip dashboard: Dashboard → Settings → Billing → Cancel Subscription. Alternatively, email billing@loyalclip.appwith the subject “Cancel My Subscription” and we will process your request within 1 business day.
Cancellations take effect at the end of your current paid billing period. You will continue to have full access to all paid features until that date. No partial-month refunds are issued for mid-cycle cancellations unless you qualify for a refund under Section 4 below.
Your account moves to the free tier. Your data is retained for 30 days in read-only format, after which it is permanently deleted. You may request a data export in CSV format before deletion by emailing support@loyalclip.app.
LoyalClip offers a 14-day money-back guarantee for first-time subscribers. If you upgrade from your free trial and decide LoyalClip is not right for you within 14 days of your first paid charge, contact us at billing@loyalclip.app and we will issue a full refund — no questions asked.
If LoyalClip experiences a verified service outage lasting more than 24 consecutive hours that materially impacts your ability to accept bookings, you may request a pro-rated credit for the affected period. Credits are applied to your next billing cycle and are not paid out as cash.
If you were charged in error (e.g., double-billed, charged after cancellation, or charged after your free trial without upgrading), contact us immediately at billing@loyalclip.app. Billing errors are corrected promptly and refunded within 5–10 business days to your original payment method.
Refunds are not issued in the following circumstances:
If a professional offers the ability to purchase loyalty points or gift credits directly through their LoyalClip page, these purchases are considered digital goods delivered immediately upon payment. As such, they are generally non-refundableonce the points are credited to a client’s account.
Exceptions may apply in cases of technical errors that result in points not being credited, or duplicate charges. Contact the professional directly or reach us at billing@loyalclip.app if you believe an error occurred.
If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer. We resolve billing disputes quickly and a chargeback may delay your resolution.
Fraudulent chargebacks — disputing a charge that was legitimate — may result in suspension of your account and referral to our payment processor’s fraud prevention team. LoyalClip reserves the right to contest chargebacks that are not supported by the facts.
LoyalClip’s stated price of $14.99/month is exclusive of applicable taxes. Sales tax, VAT, or GST may be added to your invoice depending on your location and applicable law. Tax rates are determined at the time of purchase and displayed on your invoice. You are responsible for any taxes applicable to your use of the Service.
For any billing-related questions, issues, or refund requests, contact our billing team:
You can also access your billing history, invoices, and subscription management via your LoyalClip dashboard under Settings → Billing.